F.A.Q's

F.A.Q’s 2017-08-21T06:30:52+00:00

How does your medical alert system work?

We offer two medical alert systems the Belle and the Belle+ with fall detection

The Belle

The Belle 3G emergency alert pendant expands your customers’ horizons and enables them to live independently with confidence by offering them help at the press of a button, anywhere in the US where there is AT&T or CDMA cellular coverage.

The Belle mobile personal emergency response system (mPERS) connects users to a UL-Listed emergency care center 24/7, and users speak with specialists via powerful built-in two-way voice technology. Specialists can send loved ones or emergency services to users.

Color: Black

Weight: 1.8 oz.
Size: 2.7″ x 1.7″ x 0.7″
Battery: Up to 30 days per charge
Network: AT&T or CDMA

Belle+

The Belle+ 3G emergency alert pendant with fall detection, GPS and WiFi location technologies offers your customers confidence to live life on their terms, with the comfort of getting help if needed, anytime and anywhere in the US with AT&T coverage.

Belle+ If the Belle+ mobile personal emergency response system (mPERS) unit detects a fall or if the user presses the button, Belle+ can automatically connect the user with care specialists at a UL-Listed, CSAA Certified Five Diamond central station.

Specialists can speak with the user with the powerful built-in two way voice technology, locate the user via GPS and WiFi location technologies and view user-provided information. Specialists will send loved ones or emergency services to help the user, depending on what is needed.

Loved ones can also locate the user online and with free Belle+ mobile applications, enabling them to stay connected.

Color: Black

Weight: 2.3 oz
Size: 2.9″ x 1.6″ x 0.8″
Battery: Up to 5 days per charge
Network: AT&T
Location Technologies: GPS, WiFi and Cellular Triangulation
Fall Detection: Yes

Do the Medical Alert King units work outside?

Yes, unlike many of the cheap land locked PERS units sent out by our competition, the Belle and Belle+ can be used ANYWHERE IN THE USA where there is a cellular signal. Unperilled protection and freedom.

What if I am unable to press the medical alert button?

Medical Alert King offers Fall-Detector for our Subscribers in our Belle+ unit. Clients with epilepsy, low blood sugar, or that are simply prone to falling can take advantage of the extra service that alerts the monitoring center without pressing the button.

Who responds to my call for help?

Using Orion, Medical Alert King mPERS devices send both voice and location data simultaneously to the emergency call center, allowing users to talk to care specialists and receive help around the clock, at home and away. If a Belle or eResponder user is outside the cellular coverage area, Orion enables devices to dial 911 directly using other compatible area networks.

What happens if I accidentally set off my medical alarm?

It is never a problem to set off the alarm, the client will just inform the monitoring agent that the signal should be disregarded. Clients can push the button for any reason. The monitoring station is there to help them.

Can I get coverage anywhere?

The short answer is if you can get cell service you have coverage, but with our Orion platform your Medical Alert King mPers device will also send an alert to local 911 if you are outside of cellular coverage.

Using Orion ,Medical Alert King mPERS devices send both voice and location data simultaneously to the emergency call center, allowing users to talk to care specialists and receive help around the clock, at home and away. If a Belle or eResponder user is outside the cellular coverage area, Orion enables devices to dial 911 directly using other compatible area networks. So Medical Alert King offers the most coverage available using Cell and 911 technology.

What is the Orion Platform and why is it important to me?

Orion powers Medical Alert King mobile personal emergency response system products.

Using Orion, Medical Alert King mPERS devices send both voice and location data simultaneously to the emergency call center, allowing users to talk to care specialists and receive help around the clock, at home and away. If a Belle or eResponder user is outside the cellular coverage area, Orion enables devices to dial 911 directly using other compatible area networks.

Features of Orion:

  • Location-Based Services (LBS): LBS is technology that determines user location; Orion also incorporates GPS technology for Belle+ and eCare+Voice, enabling caregivers and emergency care specialists to locate users if needed.
  • Home Indicator: Orion utilizes a proprietary algorithm for determining whether the mPERS user is likely at home, enabling quicker dispatch by care specialists.
  • Alert Notifications: Orion sends automatic text message and email notifications to Medical Alert King device users and caregivers for low battery and power off conditions.
  • e911 Technology: Orion features patent-pending location technology that allows care specialists to transfer Belle and eResponder users directly to 911 operators for phase two locations, and then reconnects the user with specialists when the 911 call ends.

Can I insure my mPers device like a cell phone?

Yes the Royal Protection plan is only $4.00 a month and allows you to get a brand new unit* in the case that your Medical Alert King mPERS unit gets damaged or even lost.

Who do I call with technical questions or issues with my Medical Alert King mPERS?

Our wonderful and caring customer care center is waiting by at 855-663-5124 or if you prefer email you can reach us at customerservice@medicalalertking.com